How We Onboard & Continue to Support You

We provide a streamlined and efficient onboarding process, expertly designed to ensure that you can quickly and seamlessly integrate the RQ solution into your operations, with personalized support from our dedicated Success Specialists every step of the way.

Customer Onboarding

Experience a seamless start with the RQ Platform through our comprehensive Customer Onboarding process, designed to integrate our system into your organization smoothly and efficiently.

Your dedicated Onboarding Specialist guides you step-by-step, ensuring you’re equipped with the knowledge and tools to maximize the potential of the RQ Platform for your programs. From personalized training sessions to tailored setup configurations, we’re committed to your success from day one.

Kick-Off

Your Requirements

Your journey begins with a kick-off meeting with your Onboarding Specialist where a clear understanding of your objectives, specific needs and timelines is established, including any unique challenges or needs you have.

Onboarding plan

Dedicated Onboarding Plan

A detailed onboarding plan will be provided, outlining the steps, milestones and timelines for implementation. This plan helps to ensure that every aspect of the RQ System set up is accounted for.

Setup

System Setup & Feedback

Your RQ System will be configured to align with your processes, ensuring everything is fully operational. You will then be provided access for your feedback. Your Onboarding Specialist will make all necessary adjustments, refining the system to perfectly align with your needs.

Training

Comprehensive Training

Comprehensive training sessions will be provided for you and your team, ensuring everyone is fully equipped to use the system effectively. The Onboarding Specialist covers all key features and functionalities, tailored to the roles and responsibilities of your team members.

Onboarding and Support

Want to learn more about our Onboarding and Support?

Our onboarding and support services are unparalleled, setting a new standard for excellence in customer care and technical assistance. To discover how we can elevate your awards management experience, contact us today to learn more.

Customer Success

As your dedicated point-of-contact, your Success Specialist is dedicated to ensuring your experience with our platform exceeds expectations.

They assist in facilitating conversations with our Tech Team to assist with any technical questions, and leverage our Marketing Specialists should you require input on how to drive awareness, outreach and growth for your program through data analytics and digital channels.

Your Dedicated Point-of-Contact

As your dedicated contact, your Success Specialist will learn and understand your programs details and needs, in becoming an effective partner in ensuring your program’s success and achieving of your organization’s goals.

Program Growth and Success

Your Success Specialist will proactively engage with you in gathering new requirements, review your program process and provide recommendations, and share data-driven insights to help achieve your program objectives.

Issue Resolution and Feedback Gathering

Should any challenges arise, your Success Specialist will provide support and resolve issues promptly.  As your partner, they seek feedback, advocating for your interests internally to drive continuous improvement with our products and services.

Guidance, Recommendations and Support

With a deep understanding of RQ Platform, their mandate is to provide personalized support and best practice recommendations to make your programs a success.  They work closely with you to ensure you are fully utilizing new and existing features of the platform.

Join a global community of organizations that trust the RQ Platform as their go-to system to manage their awards, scholarships, grants, fellowships, mentorships, call for abstracts and more.


Here’s What Our Customers Say About Our Support

Top Notch!


“The customer service is top notch. My emails are always answered quickly and problems solved immediately.”

Over and Above!


“Their customer support goes over and above. The team is an email or quick phone away from solving an issue.”

Exceeds Expectations!


“The customer service far exceeds my expectations. You can tell that they prioritize helping their clients succeed”.

Support

The RQ Support Team is committed to providing unparalleled assistance to ensure your experience with our system is as smooth and efficient as possible. We ensure that every request is tracked and resolved in a timely manner.

Support Hours

Our dedicated team is available Monday-Thursday, 8 AM-8 PM EST, Fridays from 8 AM-4 PM EST,
ready to assist you with any inquiries or issues you may encounter. Log into your RQ System to access our ticket system.

After Hours

The RQ Support team offers dedicated support for emergency production issues outside of regular support hours, ensuring that critical concerns are addressed promptly. Log in to your RQ System to access after hours support instructions.

Knowledge Base

Customers also have access to an extensive knowledge base, including instructional videos and guides, designed to provide you with the information and tools you need for a seamless experience with your RQ System.