FAQs
Frequently Asked Questions
Find Answers to Common Questions About RQ Awards
About Awards Management Software
General questions about managing awards, scholarship, grants, fellowships and more with software
Q1. How can RQ Awards streamline our application process and make it more efficient?
- RQ Awards streamlines the application process by offering a user-friendly interface for applicants, making it easy for them to submit materials.
- Automated workflows guide applicants through the process, reducing errors and ensuring completeness.
- Administrators can easily track the progress of applications, making it simpler to follow up with incomplete or pending submissions.
- Customizable forms allow tailoring the application to your specific requirements, eliminating unnecessary information.
Q2. Can RQ Awards manage multiple recognition programs within the same award portal?
- Yes, RQ Awards is an application and review software that is designed to manage any type of recognition program that includes a form and selection process.
- RQ Awards is ideal for awards, scholarships, fellowships, grants, mentorships, volunteer recruitment, board nominations, just to name a few.
- Your programs can start on different dates. When your applicant or reviewer logs into the award portal, they only see the programs that are currently open or requiring reviews.
Q3. Can RQ Awards handle multiple programs with different criteria and processes?
- Yes, RQ Awards is designed to handle multiple recognition programs simultaneously.
- Each program can have its own set of criteria, processes, and application forms.
- Administrators can configure the software to match the unique requirements of each program, ensuring flexibility and customization.
Q4. How does RQ Awards facilitate communication with applicants, reviewers, and other stakeholders?
- RQ Awards offers built-in communication tools, including messaging, notifications, and email capabilities.
- Applicants, reviewers, and other stakeholders can easily be reached through the platform.
- Automated notifications can be sent to inform applicants of key dates, and communication history is logged for reference.
- This functionality fosters seamless collaboration and ensures efficient communication throughout the award process.
Application and Nomination Submission
Q1. How does the RQ Awards handle application and nomination submissions?
- RQ award and scholarship management software simplifies the application and nomination process by offering online forms with support for document, image, and video uploads. We automate the collection of supporting letters, recommendations, and nominee acceptances through system-generated emails, streamlining communication.
- Users can save their work in progress or submit finalised submissions according to their timelines. Pre-defined eligibility criteria and customizable workflows ensure nominations and applications adhere to your specific requirements, making the process efficient and organised.
Q2. Is there a specific range or quantity requirement for the number of applications or nominations needed to utilise RQ Awards?
- With RQ Awards, you're not constrained by minimum or maximum limits for applications or nominations. We're here to optimise your program, ensuring it's tailored to your needs, regardless of the volume. “Your Program is optimised, Always.”
Q3. What question formats and eligibility criterias are supported by RQ Awards platform?
- RQ Awards supports a diverse array of questions using our custom forms and eligibility criteria. These forms can be branded to seamlessly match the look and feel of your website.
- Whether you need to inquire about academic excellence, financial need, field of study, or any other selection criteria, our award management software is highly adaptable to your specific requirements.
- You can use a variety of text fields, checkboxes, radio buttons, or specific fields like URL, date, email, and phone number. Our platform offers the flexibility to define criteria that align perfectly with your program's objectives, ensuring a tailored and cohesive experience for both you and your applicants or nominees
Review Process
Frequently asked questions about the review/ judging process
Q1. How does the software automate the review and evaluation process, saving time and reducing manual effort?
- RQ Awards automates the review and evaluation process by assigning, tracking, and communicating with reviewers through the platform.
- Customizable evaluation criteria can be set to ensure consistent and objective assessment.
- Scoring, result compilation, and feedback collection are automated, reducing the need for manual data entry.
- Reviewers can access applications online, collaborate, and provide feedback, all of which is streamlined through the software.
Q2. What tools and features does the software provide to facilitate collaboration among reviewers?
- RQ Awards offers collaboration tools that enable reviewers to discuss and collaborate on applications as well as add private notes.
- Reviewers can provide comments, scores, and feedback on applications, promoting consensus and a well-rounded evaluation.
Q3. How does RQ Awards ensure consistency and fairness in scoring and evaluation?
- The software ensures consistency by providing predefined evaluation criteria, which all reviewers must follow.
- Scoring and assessment can be done on standardised scales, minimising subjectivity and ensuring fairness.
Q4. Can RQ Awards handle a large number of applications and distribute them among reviewers efficiently?
Yes, RQ Awards is designed to handle a large volume of applications efficiently.
Q5. What reporting and analytics capabilities does RQ Awards offer to assess the review process and outcomes?
- RQ Awards provides reporting and analytics tools to assess the review process and outcomes.
- Reviewers can access reports summarising their progress and areas of focus.
- Administrators can generate comprehensive reports to evaluate the efficiency and effectiveness
Getting started
Commonly asked questions about our exception customer onboarding process
Q1. What does the onboarding process involve?
- The onboarding process is a step-by-step journey to help you smoothly transition to our awards management software. It all begins with a deep-dive discovery call to understand your program's potential, followed by thorough admin training for your team.
- We'll create an attractive branded landing page for your applicants and ensure your software integrates seamlessly with your existing systems.
- You'll get to preview and customise your program's site to match your vision before we launch it. Throughout, we'll use careful planning to make sure the software fits your unique needs, making the whole process as smooth and personalised as possible.
Q2. Can we import data from our previous awards management system or spreadsheet into your software?
- Yes, we offer data migration services. This means you won't lose any of your valuable historical data when transitioning to our awards management software. Our team will handle the entire process, from assessing your data needs to mapping data fields and executing the migration.
- The result is a smooth transition that allows you to continue using your valuable historical data within our software, ensuring continuity and historical insight for your awards program
Q3. Can the software track budgets and funding allocations to ensure proper management and transparency?
- Yes, RQ Awards can track budgets, funding allocations, and disbursements to ensure proper management and transparency.
- Financial reports can be generated to monitor the allocation of funds and demonstrate fiscal responsibility.
Is RQ Awards right for my program?
Commonly asked questions about RQ Awards, All-in-one Application and Review software
Q1. What type of programs are RQ Awards suitable for?
- RQ Awards is an All-in-one Application and Review software for streamlining and simplifying all your programs, designed for Awards, Scholarships, Fellowships, Grants, Mentorships, Volunteer Recruitment and more. Our platform offers extensive flexibility tailored to meet your program and reviewing needs.
Q2. What kind of files can nominators/ applicants upload?
- With RQ Awards, you have the flexibility to easily submit a wide range of materials, including documents, images, and videos, all through our user-friendly platform. We accommodate any file type you require from your nominators or applicants, giving you complete control. RQ Awards allows you to customise and manage your program at every level. You set the preferences, and we'll make sure everything aligns with your requirements.
Q3. How user-friendly is RQ Awards for program administrators?
- RQ Awards is exceptionally user-friendly for program administrators. It has an intuitive dashboard that simplifies program management, robust customization options to tailor the awards program, and efficient user role management for assigning permissions.
- Additionally, it offers straightforward submission oversight and built-in communication tools to interact seamlessly with participants and judges.
- The software equips administrators with comprehensive reporting and analytics for informed decision-making and provides access to training and support resources, ensuring a smooth and efficient experience.
Q4. What is the pricing structure for RQ Awards, and are there different plans available to accommodate different program sizes?
- The pricing structure for RQ Awards is designed to accommodate a variety of program sizes and needs. We offer flexible plans to suit your specific requirements. Please contact our sales team or visit RQ Awards - Plans to get detailed information on the available plans and their pricing. We'll be happy to work with you to find the best fit for your program.
Integrations/API
Few questions about our Best in class integration
Q1. What integrations are available with RQ awards management software?
- RQ Awards offers a range of integrations, including Single Sign-On (SSO), Payment Gateway Integration, API, and AMS Integration. To Learn more about these integration in detail, visit our dedicated “Integration” page. Don't see your system? Reach out, and we'll make it happen!
Q2. What benefits do integrations provide?
- Single Sign-On (SSO) Integration: Enhance user experience and security by allowing users to log in using their existing credentials, eliminating the need for multiple usernames and passwords.
- Payment Gateway Integration: Seamlessly work with leading payment gateways to efficiently manage financial transactions and collect payments during the submission process.
- AMS Integration: Strengthen stakeholder relationships by integrating with your AMS system, enabling you to maintain a comprehensive view of your members' lifecycle and streamline data exchange.
- API Integration: Customise and extend functionality by using our API to integrate RQ Awards into your existing systems or create custom applications tailored to your specific award program needs.
Support and Training
More information of our 5-star customer support
Q1. Is technical support available, and how can I get assistance if I encounter issues while using the software?
- Yes, technical support is readily available for RQ Awards users. In addition to the conventional support channels, we take pride in offering an unlimited 5-star support experience through dedicated customer success specialists that we provide you with post onboarding.
- When you encounter any issues while using the software, your assigned specialist will work closely with you to provide personalised assistance, tailored to your unique needs. They will guide you through problem resolution, offer best practices, and ensure you are making the most of our software.
Q2. What are your typical response times for customer support inquiries?
- We're here for you around the clock, Monday to Friday, ensuring that your inquiries receive attention within a remarkable 2-hour response time frame – though in practice, 90% of enquiries are solved within this time frame. This commitment to swift and efficient support holds true for our users across the globe.
Q3. Are there any video tutorials or webinars available to help users become more proficient with your software?
- Yes, RQ Awards offers a range of video tutorials and webinars to help users become more proficient with our software. These resources are designed to provide step-by-step guidance on using different features, optimising your experience, and getting the most out of our platform.
- Our video tutorials cover various aspects of the software and are a convenient way to learn at your own pace. They are accessible through our website or within the software itself.
Features and Functionality
Frequently asked questions about our features
Q1. What are the key features and functionalities of your software?
- RQ Awards offers a comprehensive set of features designed to optimise your workflow and provide an enriched user experience. To explore these features in detail, please visit our dedicated "Features" page where you can find a comprehensive breakdown of the tools and capabilities we offer.
Q2. Are there customization options available to tailor the software to our specific needs or branding?
- RQ Awards provides an extensive range of customization options to ensure that the software aligns perfectly with your organisation's unique needs and brand identity.
- Your system homepage is custom-branded to reflect your organisation's distinctive look and feel, offering a seamless and intuitive experience for all users.
- By incorporating your custom information and branding, we aim to empower your applicants and nominators for a successful and fully immersive experience with your awards program.
Q3. What types of data and analytics can I gather and analyse using your software?
- RQ Awards offers a wide range of reporting and analytics tools, allowing you to collect and analyse data to gain valuable insights and make data-driven decisions for your program. To explore the specific reporting and analytics features provided by RQ Awards, we invite you to take a Custom Demo of RQ Awards.
Updates and Upgrades
General questions about future updates and upgrades
Q1. What are the typical reasons for releasing updates and upgrades to your software?
- Updates and upgrades are released to improve the software's performance, add new features, enhance security, and resolve any known issues or bugs. Major upgrades are usually aimed at delivering substantial enhancements, such as a revamped user interface or expanded functionality and is based on feedback from our users.
Q2. Are there options for users to provide feedback or request specific features in future updates?
- Yes, we encourage user feedback and feature requests. We provide channels, such as a dedicated feedback portal or contact points, where users can submit suggestions and feedback. We take user input into account when planning future updates and improvements.
Q3. Are there any long-term plans for the software, such as major version releases or significant feature updates in the pipeline?
- Absolutely! We maintain a comprehensive roadmap that includes upcoming major version releases, including Version 9.0, as well as significant feature updates. Our commitment is to keep our users well-informed about what's on the horizon, ensuring that our software continually meets their evolving needs and expectations.
Q4. How will I be informed about major version releases and feature updates?
- We've got you covered. We proactively reach out to all our customers to provide details about upcoming changes. Each customer will be assigned a dedicated customer success specialist who will guide and assist them through the transition to the new version, making the process smooth and hassle-free.