Frequently Asked Questions

Browse the topics below for more information. If you have additional questions, please contact us and we will respond promptly.

  • RQ Platform is a specialized online software designed for organizations to efficiently oversee any programs requiring submissions, followed by reviews, selection and follow-up options. 
  • Easily access all your programs in one central portal, making it a breeze to keep, manage and track all your programs. From hours managing submission, reviews and reports, to a few clicks of automated ease, RQ Platform provides you with the entire eco-system to make you successful.
  • Yes, RQ Platform is an submission and review software that is designed to manage any type of recognition or member engagement program that includes a form and selection process, with option for user follow-ups.
  • RQ Platform is ideal for awards, scholarships, fellowships, grants, mentorships, volunteer recruitment, board nominations, just to name a few.
  • Your programs can start on different dates. When your applicant, nominator, or reviewer logs into the portal, they only see the programs that are currently open or requiring reviews.
  • RQ Platform streamlines the process by offering a user-friendly interface for applicants or nominators, making it easy for them to submit information and required materials.
  • Automated workflows guide applicants through the process, reducing errors and ensuring completeness.
  • Administrators can easily track the progress of applications, making it simpler to follow up with incomplete or pending submissions.
  • Customizable forms allow tailoring the application to your specific requirements, eliminating unnecessary information.
  • Yes, RQ Platform is designed to handle multiple programs simultaneously.
  • Each program can have its own set of criteria, scoring rubric, and workflows.
  • Administrators can configure the software to match the unique requirements of each program, ensuring flexibility and customization.
  • RQ Platform offers built-in communication tools, including messaging, notifications, and email capabilities.
  • Applicants, nominators, reviewers, and other stakeholders can easily be reached through the platform.
  • Automated notifications can be sent to inform applicants of key dates, and communication history is logged for reference.
  • This functionality fosters seamless collaboration and ensures efficient communication.
  • RQ Platform simplifies the application and nomination process by offering online forms with support for document, image, and video uploads. We automate the collection of supporting letters, recommendations, and nominee acceptances through system-generated emails, streamlining communication.
  • Users can save their work in progress or submit finalised submissions according to their timelines. Pre-defined eligibility criteria and customizable workflows ensure nominations and applications adhere to your specific requirements, making the process efficient and organised.
  • With RQ Platform, you’re not constrained by minimum or maximum limits for applications or nominations. We’re here to optimise your program, ensuring it’s tailored to your needs, regardless of the volume. “Your Program is optimised, Always.”
  • RQ Platform supports a diverse array of questions using our custom forms and eligibility criteria. These forms can be branded to seamlessly match the look and feel of your website.
  • Whether you need to inquire about academic excellence, financial need, field of study, or any other selection criteria, our award management software is highly adaptable to your specific requirements.
  • You can use a variety of text fields, checkboxes, radio buttons, or specific fields like URL, date, email, and phone number. Our platform offers the flexibility to define criteria that align perfectly with your program’s objectives, ensuring a tailored and cohesive experience for both you and your applicants or nominees
  • RQ Platform automates the review and evaluation process by assigning, tracking, and communicating with reviewers through the platform.
  • Customizable evaluation criteria can be set to ensure consistent and objective assessment.
  • Scoring, result compilation, and feedback collection are automated, reducing the need for manual data entry.
  • Reviewers can access applications online, collaborate, and provide feedback, all of which is streamlined through the software.
  • RQ Platform offers collaboration tools that enable reviewers to discuss and collaborate on submissions with private and shared notes.
  • Reviewers can provide comments, scores, and feedback on submissions, promoting consensus and a well-rounded evaluation.
  • The software ensures consistency by its ability to be customized with pre-defined evaluation criteria and clear instructions. Validation rules makes it simple to enforce rules as per the review process.
  • Scoring and assessment can be done on standardised scales, minimising subjectivity and ensuring fairness.
  • Yes, RQ Platform is designed to handle a large volume of submissions efficiently.
  • The software can automatically assign and distribute submissions among reviewers, ensuring a balanced workload.
  • Auto assignment rules can be triggered to distribute based on custom criteria such as expertise, preferences, or on random allocation basis, promoting equitable distribution.
  • Our dedicated Onboarding Specialist provide solution expertise, and will gather your requirements, set up your system from branding, interface design and program configuration. They will provide training to ensure RQ Platform seamlessly becomes part of your operations.
  • Your dedicated Onboarding Specialist guides you step-by-step, ensuring you’re equipped with the knowledge and tools to maximize the potential of the RQ System for your programs. From personalized training sessions to tailored set-up configurations, we’re committed to your success from day one.
  • As your dedicated point-of-contact, your Success Specialist will ensure your experience with our platform exceeds expectations. They will provide ongoing support and training.
  • Yes, we offer data migration services. This means you won’t lose any of your valuable historical data when transitioning to RQ Platform. Our team will handle the entire process, from assessing your data needs to mapping data fields and executing the migration.
  • The result is a smooth transition that allows you to continue using your valuable historical data within our software, ensuring continuity and historical insight for your awards program
  • Yes, RQ Platform can track budgets, funding allocations, and disbursements to ensure proper management and transparency.
  • Financial reports can be generated to monitor the allocation of funds and demonstrate fiscal responsibility.
  • RQ Platform is designed for organizations to efficiently oversee any programs requiring submissions, optionally with submission reviews and follow-up options. 
  • RQ Platform helps manage programs such as Awards, Scholarships, Fellowships, Grants, Mentorships, Volunteer Recruitment, Competitions, and more. Our platform offers extensive flexibility tailored to meet your program and reviewing needs.
  • With RQ Platform, you have the flexibility to easily submit a wide range of materials, including documents, images, and videos, all through our user-friendly platform. We accommodate any file type you require from your nominators or applicants.
  • RQ Platform is exceptionally user-friendly for program administrators. It has an intuitive dashboard that simplifies program management, robust customization options to tailor the awards program, and efficient user role management for assigning permissions.
  • Additionally, it offers straightforward submission oversight, filtering options, and built-in communication tools to interact seamlessly with participants and judges.
  • The software equips administrators with comprehensive reporting and analytics for informed decision-making and provides access to training and support resources, ensuring a smooth and efficient experience.
  • The pricing structure for RQ Awards is designed to accommodate a variety of program sizes and needs. We offer flexible plans to suit your specific requirements. Please contact our sales team or visit Plans and Key Features to get detailed information on the available plans and their pricing. We’ll be happy to work with you to find the best fit for your program.
  • RQ Platform offers a range of integrations, including Single Sign-On (SSO), Payment Gateway Integration, API, and data integration. To Learn more about these integration in detail, visit our dedicated “Integration” page. Don’t see your system? Reach out, and we’ll make it happen!
  • Single Sign-On (SSO) Integration: Enhance user experience and security by allowing users to log in using their existing credentials, eliminating the need for multiple usernames and passwords.
  • Payment Gateway Integration: Seamlessly work with leading payment gateways to efficiently manage financial transactions and collect payments during the submission process.
  • Data Integration through API: Strengthen stakeholder relationships by integrating with your AMS / CMS system, enabling you to maintain a comprehensive view of your members’ lifecycle and streamline data exchange.
  • Yes, technical support is readily available for RQ Platform users. In addition to the conventional support channels, we take pride in offering an unlimited 5-star support experience through dedicated customer success specialists that we provide you with post onboarding.
  • When you encounter any issues while using the software, your assigned specialist will work closely with you to provide personalised assistance, tailored to your unique needs. They will guide you through problem resolution, offer best practices, and ensure you are making the most of our software.
  • Our 24/7 monitoring ensures 99.9% uptime of our software platform. Our average response time on non-urgent issues is 2 business hours.
  • Yes, RQ Platform offers a range of video tutorials and help documentation. These resources are designed to provide step-by-step guidance on using different features, optimising your experience, and getting the most out of our platform.
  • Our video tutorials cover various aspects of the software and are a convenient way to learn at your own pace.
  • RQ Platform offers a comprehensive set of features designed to optimise your workflow and provide an enriched user experience. To explore these features in detail, please visit our dedicated Plans and Features page where you can find a comprehensive breakdown of the tools and capabilities we offer.
  • RQ Platform offers a wide range of reporting and analytics tools, allowing you to collect and analyse data to gain valuable insights and make data-driven decisions for your program. To explore the specific reporting and analytics features, we invite you to take a Custom Demo of RQ Awards.
  • RQ Platform provides an extensive range of customization options to ensure that the software aligns perfectly with your organisation’s unique needs and brand identity.
  • Your system homepage is custom-branded to reflect your organisation’s distinctive look and feel, offering a seamless and intuitive experience for all users.
  • By incorporating your custom information and branding, we aim to empower your applicants and nominators for a successful and fully immersive experience with your awards program.
  • Updates and upgrades are released to improve the software’s performance, add new features, enhance security, and resolve any known issues or bugs. Major upgrades are usually aimed at delivering substantial enhancements, such as a revamped user interface or expanded functionality and is based on feedback from our users.
  • Absolutely! We maintain a comprehensive roadmap that includes upcoming major version releases. Our commitment is to keep our users well-informed about what’s on the horizon, ensuring that our software continually meets their evolving needs and expectations.
  • Yes, we encourage user feedback and feature requests. We provide channels, such as a dedicated feedback portal or contact points, where users can submit suggestions and feedback.
  • We take pride in knowing that our platform has evolved based on our customers’ feedback.
  • Our monthly email updates keep our customers on about upcoming release notes and enhancements.
  • Our dedicated customer success specialist meets with our customers regularly to walk them through new features and updates.

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